The ACSI data, which measures things like order accuracy, food quality, facility cleanliness, mobile ordering, and staff helpfulness, awarded the Atlanta-based restaurant chain an 83 percent customer satisfaction rating.

Even though Chick-fil-A’s rating stayed the same, other top-rated chains saw decreases like Dunkin’, Starbucks, Five Guys, Taco Bell, Popeyes, and McDonald’s, which all fell at least 3 percent, according to ASCI.

"The large group of smaller full-service restaurants experiences substantial deterioration in mobile app quality, contributing to a steep decline for the industry overall, which tumbles 8 percent to 78," says Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI... Subscribe for free to Breaking Christian News here

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